Frequently Asked Questions

People have a lot of questions about NDIS. It is still a new way for government to help people with disabilities. It is not always easy to understand how NDIS works and there are changes still happening with the Scheme.

This resource is a guide to NDIS. It can’t answer all your questions. You need to talk to NDIS staff about your personal questions and information. (See How do I get on the NDIS)
NDIS staff can not help with everything.
NDIS staff help you plan and find out how to get the right help and supports – for example, they don’t help you with your shopping. That is not their job, but they can help find a carer or support person for you. (See How they can help: Carers)
It’s important to know the difference between necessary and reasonable and things we would like and want. Everyone would like a car, but NDIS can’t buy a car for everyone. They can help support other ways to travel, like Bush Bus, special taxi or if your family car is hard to get in and out from, you could get a seat that makes it easier. (See How they can help: Travel)

Carers

Carers can be family members or paid workers who help you.

If someone is paid to help you they need to be registered with NDIS. Family members who help you can sometimes get a Carer’s Allowance from Centrelink. This will depend on how much help they give you that is related to your disability. They need to make sure they do the job of caring for the person with the disability to receive any money for the carer role.

See How they can help: Carers

Where is the NDIS / LAC in the Northern Territory?

See: Locations

Feedback and complaints

The NDIS is to help people with disabilities live a good life with the right supports. If you are unhappy with the supports or workers or don’t agree with some decisions, you have the right to talk about it to NDIS to solve any problems.

https://www.ndis.gov.au/contact/feedback-and-complaints

Articles / resources of interest

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